FAQ

 

1. Do you ship internationally? What is the shipping cost?

We ship to worldwide for free, shipping time will be around 3-5 working days to most countries. Time will be extended for remote areas and during holiday days.

 

2. Do you accept cash on delivery?

Since all our dress are custom made for you, your dress will only begin to tailor on receipt of your full amount payment. We do not accept COD.

 

3. Are there any discounts for bulk/volume purchases?

Of course, we offer great discount for bulk orders, below for your reference:
Orders between $500-$999 ---- 5% off
Orders between $1000-$1499 ---- 8% off
Orders between $1500-$1999 ---- 10% off
Orders between $2000-$2499 ---- 12% off
Orders between $2500-$2999 ---- 15% off

More information please contact us at sales@ibelievedress.com.

 

4. When should I order my dress before the event? When will I receive my dress?

Since all our dresses on our site are custom made for you, except those stock dress, the total time including tailoring time and shipping time will be around 10-15 working time. The time will be extended on the busy season and for complicated designs. If you are rush to need the dress, please choose the expedited way when make the payment, thank you.

For more detailed information, please contact us at sales@ibelievedress.com.

 

5. Are your dresses identical to/ exactly like the originals in the pictures?

All our dresses are custom made for you, so our products are look like recreates. Most of the dresses will be exactly like/ identical to the originals. Some complicated designs will be 95% to 100% like the originals.

 

6.I placed an order but didn't receive an order confirmation email from you?

Sometimes our email will be blocked or filtered as spam. It won't affect the order in anyway. After your payment is processed successfully, paypal will send you an email containing the Invoice ID, which is the order # at our website.

You can also write down the order No. when make the payment.

More questions, please contact us at sales@ibeievedress.com.

 

7.Can I return or cancel the dress if I change my mind?

Our dresses aren’t just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are custom made for each customer. The custom nature of our dresses means our cancellation and return policy is stricter than other items, so it’s important to order carefully. For full details, see our Return and Exchange Policy

 

8. Can I order this dress in a different style/fabric/length?

Each dress is carefully tailored to match exactly what you see in the photos. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on our site can help you find the perfect combination. Since the dresses are custom made for you, we can do some little alteration for you, but we would recommend you to keep the same design as original.

 

9.Do you have photos of the actual dress or other customers wearing the dress?

Please refer to the “Testimonial” on our site, we will put some images of the dress we’ve made for our customers. You can also post a request for photos and your email on the page, in case others who have bought the dress want to reply with pictures.

More details, please contact us at sales@ibelievedress.com.

 

10.How can I make sure I’m ordering the right size? Can you customize the size of my dress?

When ordering a dress for your special occasion online, it is important to pay close attention to getting the size right! Since we’re an international company, our clothing may run larger or smaller than the standard sizes you’re used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.
We can custom made all dress for our customers. If you’re ordering a custom-sized dress, it’s especially important to get your measurements exactly right. Getting professionally measured is the most reliable way to get the right size. We have measuring guide on our site for your reference.
If you have any other questions about ordering the right size, please contact us at
sales@ibelievesdress.com.

 

11.Will I be able to alter my dress if I receive it and it doesn’t fit exactly right?

If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed.

 

12.How do you measure length for mini, knee-length and tea-length skirts if you only collect a hollow to the floor measurement?

For custom made size, our size collection chart will need your hollow to hem measurement. For standard size, we use the hollow to the floor measurement to determine where the knee is and then cut the correct length according to the dress design. You can also give us your hollow to hem length even you select a standard size.

 

13.If I want to wear high heels with the dress, should I add the length of my heel to my hollow to the floor measurement?

Yes, for floor length or long gowns, our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement.

The shoes heel may not be needed for a short dress.

 

14.Will my dress exactly match the color I see on your website?

Due to the different computer monitor’s display setting, there might be a slight difference between the actual dress’s color and what you see in the photo.

 

15.What kind of fabric do you use on the dresses?

Each dress is made of one or several of the following beautiful, high-quality fabrics:
Chiffon: delicate, sheer, and transparent material made from silk or rayon; its soft finish is often layered;
Organza: crisp and sheer like chiffon, but with a stiffer texture reminiscent of tulle but more flowing;
Satin: heavy and smooth with a high sheen on the front;
Silk-Like Satin: smooth, silky satin with a glossy front and matte back
Matte Satin: soft, subtle shine and a smooth surface; similar to silk-like satin but less prone to wrinkles
Taffeta: a crisp, smooth high-end fabric with a slight rib
Tulle: netting made of silk, nylon, or rayon that is used primarily for skirts and veils (think ballerina tutus)